Profile of Korina Keaton

Korina Keaton Salesforce Admin
6 years experience 0 projects worked United States
$60.00 /hr $0 earned
AdminBusiness AnalystCommunicationProblem-solvingSalesforce

Hello, 

 

My name is Korina and I began working in the Salesforce Ecosystem in 2014 as a Lead BSA for a manufacturing company. In 2019 I transitioned into Salesforce Administrator role, where I configured multiple applications in Sales Cloud, Service Cloud, Community Cloud, and Einstein Analytics. I also have Project Management experience as a result of configuring and managing a project for an application for the CEO of the company I previously worked for, which enabled him to get a holistic view all of the company metrics using Einstein Analytics. I’m a recent graduate of PepUp Tech, and will be taking the Salesforce Admin Certification on July 1st.  I have 3 Superbadges (Business Administration Specialist, Processes and Automation Specialist, and Lightning Experience Reports and Dashboards) and I am in process of completing the Einstein Analytics Superbadge,  as well as the Security Specialist Superbadge. I’m really big on staying connected in the Salesforce community, and I make an effort to attend regular meetups with other Salesforce developers and admins. 

 

Trailhead: https://trailblazer.me/id/kkeaton

LinkedIn: https://www.linkedin.com/in/korina-keaton-430446169

Work History (0)

  • There are no activities yet.

Work Experiences

  • Lead Business Systems Analyst

    Daimler Trucks North America (via Xtreme Consulting)

    December 2014 - December 2016

    • Elicit, document and manage requirements from the business, and facilitate meetings between the business clients and Technology teams.
    • Determine operational objectives by studying business functions, gathering information, and evaluating requirements.
    • Maintain database, perform updates, and resolve inefficiencies or discrepancies.
    • Provide day-to-day support to senior level management by handling daily workflow.
    • Prepare materials for meetings and prioritize project requirements.
    • Solve organizational and informational problems analysis and research.

  • Salesforce Administrator/ Project Manager

    Daimler Trucks North America (via Disys Consulting)

    March 2019 - April 2020

    • Configured an Einstein Analytics application for Executives to get a holistic view of metrics related to Service, Sales, Orders, and Operations of the company.
    • Configured multiple case management applications in the Service Cloud for the Call Center and Service Training departments.
    • Created Salesforce Training documentation and built custom myTrailhead modules for internal employees.
    • Built custom Lightning pages.
    • Automated case assignments to route over 10,000 cases per month to the proper queues to increase efficiency and decrease amount of time working on cases.
    • Designed a data model for Service Training team that spans across cases, accounts, contacts, and business specific custom objects.
    • Designed a security model for a private organization that required the use of profiles, roles, permission sets, sharing rules, and public groups.
    • Delegated proper community user licensing based on persona.
    • Integrated AppExchange solutions for events and activities for Customer Experience team.
    • Gathered requirements and analyzed business processes for the purpose of product implementation, project enhancement and design.

Education

  • Bachelors

    Willamette University

    August 2006 - May 2010