Profile of Adrienne Tryon

Adrienne Tryon Training & Communication Specialist
25 years experience 0 projects worked United States
$35.00 /hr $0 earned
DocumentationEmployee RelationshipOnboardingProject ManagementTraining

Adrienne Tryon

San Francisco Bay Area, CA  94605

(510) 910-1891 / tryon.adrienne@gmail.com

Training & Communications Specialist

A top-performer with a background in learning, development and training communications, with an emphasis on adult education. Exceptional understanding of how to manage organizational needs and build effective instructional and developmental programs both for classrooms and eLearning settings. Background includes education, healthcare  and nonprofit settings, cultivating a strong ability to quickly navigate operational goals to determine the best development, communication, and management  strategies and outcomes.

Areas of Expertise

  • In-person and eLearning Instructional Design  & Delivery of Programs

  • New Hire Training & Onboarding Assessment

  • Customer Feedback & Performance Improvement

  • Budgeting & Reporting

  • Program & Project Management

  • Goal Setting & Performance Management Ratings

  • Root Cause Identification & Process Improvement Implementation

  • Internal Auditing & Needs Assessment

  • Communications Planning & Execution

  • Data Documentation & Management

Relevant Experience

Macy’s Inc.                                        2017-present

Sales Associate

Deliver outstanding customer service that offers a distinctive shopping experience,  driving sales results and meeting sales goals,  in a fast paced, team driven environment.

  • Deliver exceptional customer service experience and financial handling for hundreds of customers (daily) to meet purchasing needs and company goals.

  • Demonstrate expert styling consultation for varied customers to ensure fashion goals are achieved, increasing personal sales by 50%.

  • Ensure sales floor properly stocked and merchandise organized (fulfillment and recovery) for company wide sales events to increase customer satisfaction and meet business goals.

Education First International School – Mills College  _                                     2016 – 2017

English & Business Studies Professor

Designed curriculum and facilitated learning for ESL students within the pre-MBA program. Increased student achievement in business acumen, small business finance raising and budget planning, communication/media analysis and  analytical writing  for GRE/GMAT testing and  university applications.  

  • Developed a variety of business case scenarios to replicate “real world” business settings to aid over 50 students per quarter master business terminology and understand  U.S. corporate expectations.

  • Advised  and coached students through multiple business courses promoting  individual and small business development, financial planning, compliance/regulation research and implementation, and short/long term management strategy.

  • Counseled/coached, assessed and provided expertise analysis and strategic  planning to empower students to set and accomplish short and long term educational and career goals in conjunction with overall English language mastery.

Kaiser Permanente   _    2004 – 2015

Benefits Administration Communications and Training Management (2008-2015)

Designed and implemented a system of communication and training  to boost engagement among health plan, hospital and medical group stakeholders. Compiled templates to facilitate interactions and to boost response times. Trained staff on current state and federal regulations, as well as changes to their work processes.

  • Created and implemented a ‘one stop shop’ for stakeholders requiring immediate responses to insurance and government regulations questions, which boosted stakeholder early engagement 75%.

  • Designed staff presentations, guides, and training “cheat sheets” to enhance staff understanding of complex benefit features and government regulations. Increased output and direct service response times by 25%.

  • Analyzed metrics for communication, training and development planning and execution, utilizing individual, program, and “lessons learned” data to improve employee engagement and development up to 50% in project-related departments.

Front Office Operations Improvement (FOOI) Training and Development  Management (2004-2008)

Managed 25 learning consultants tasked with creating and executing staff training courses on policy, procedure and IT applications for over 5,000 Front Office staff in Northern California. Developed and coached staff to improved individual and program goals. Reviewed procedures to identify opportunities for improvement and workflow enhancement. Collaborated with leadership team and partner executive management to maintain consistent practices and to align with business goals.

  • Implemented a blended learning strategy, using eLearning trainings (webinar; telepresence) to minimize resource allocation, bridge gaps between the classroom and application and boost training outcomes.

  • Conducted needs assessments to identify gaps in program offerings, staff learning and team development, boosting operational engagement and development, and reducing organizational complaints and grievances.

  • Program managed and assisted in development and assessment of LMS courses (KP Learn-Saba; Sharepoint).

Previous role as a Professor at San Francisco State University  and local Community Colleges (1992-2004)

Education

EdD Coursework — Multicultural/International Education  (University of San Francisco)

MA – Ethnic Studies (San Francisco State University)

BA – English Literature (University of California, Santa Barbara)

Work History (0)

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