Sivapriya Sundarrajan, Author at Mom Relaunch | MomRelaunch

Profile of Sivapriya Sundarrajan

Sivapriya Sundarrajan Business Analyst
4 years experience 0 projects worked United States
$35.00 /hr $0 earned

Work History (0)

  • There are no activities yet.

Work Experiences

  • Production Support Engineer

    Infosys

    August 2006 - March 2007

    Client: MetLife Insurance
    From 2006 to 2007
    Role: Production Support engineer

    Description: Worked with one of the leading Life insurance, Individual and Group Annuity Products Company MetLife Insurance. The system addresses Annuities for its Customers and maintains the different Annuity products and funds. The Annuity System is a host based system. The Host
    Operations team executes 24*7 Production On-call support, Remediate production discrepancies, supports daily functions and automation of important but lengthy task.

    Responsibilities

    This project deals with business operation such as business understanding along with development and warranty support for the Ad-hoc request proposed by client along with production bug fix for the annuity host.

    • Remediation of the production abends : Fixing production abends that are encountered during batch execution by fixing the proc and overriding the changes from override library
    • Enhancements: Minor Coding and unit testing of the enhancement.
    • On call support : Involves monitoring of Daily/Weekly/Monthly/Yearly Batches in production using OPC tool
    • Scheduling Jobs: Scheduling test jobs through strobe, a performance measuring tool.
    • Operations Support: Involves testing of various requests sent by client such as Case surrenders, Asset Conversion, Proxy Requests, Logging and Tracking of Transactions, generate reports for the same and scheduling it in production.
    • Documentation : Designing technical documents for various clients requirements

    Environment: JCL, OPC, Strobe, Peregrine Service center, Maximo ticketing tool, Changeman

  • Release Manager

    Infosys

    March 2007 - July 2009

    Client: Goldman Sachs
    Role: Release Manager
    Description Worked with a leading global investment banking, securities and investment management firm, Goldman Sachs that provides a wide range of services worldwide to a substantial and diversified client base that includes corporations, financial institutions, governments and high-net-worth individuals.

    Responsibilities
    • Migration of deployed software: Involves migration of software components to various environments like Regression, UAT (User acceptance testing) and Production.
    • Premise Split: Setting up of new environment/premise and complete roll out of software into new environments deployed.
    • Server movements: physical movement of servers from one box to another, running analysis, and synching up to the base lined s/w.
    • Access control to the production environments: Involves Security related changes, tracking mechanisms, validation of users-groups-access control, implementing norms and procedures.
    • Password Maintenance: Changing production application-id passwords from time to time.
    • Ensuring the environments are in sync: Analysis of an existing environment,
    Comparison of various software components existing in environments,
    Reporting discrepancies, Synching up according to a baseline environment/premise which
    Is clean.
    • Release Activities : Involves Major/Minor releases of software and Emergency bug fixes
    • Executing adhoc requests for quick fix of bugs in system: Requests to run various SQL or Sybase system queries for tuning and performance enhancement. Providing support for the end of day processing run. Assisting in developing tools to bring in efficiencies in migration activities

    Environment: UNIX, SQL Scripting (Basic), Perl CGI based internal tools for release management, Autosys, Service Requisition System (SRS) ticketing tool, Sybase

  • Business Analyst

    IBM

    July 2009 - February 2011

    Description :Worked with a diversified global infrastructure, finance and media company, General Electric, that is built to meet essential world needs which includes products and services in the field of media, aircrafts, health care, industries and transport.

    • Responsible for defining the scope of the project, gathering business requirements and documenting them.
    • Identified defects, documented Business Requirement Document and collaborated with Subject Matter Experts and Managers to identify an optimal solution.
    • Involved in Gap analysis to eradicate any bottlenecks in the business processes
    • Co-ordinate with the functional teams on implementing the suggested solutions and taking it to completion successfully.
    • Identify the trends / patterns in the data and coordinate with the Subject Matter Experts (SME) & Project Managers (PM) for developing Solution for Process Improvements.
    • Review and Analyze process work flow to ensure efficiency.

    Process Improvement Activities
    • Played an active and lead role in gathering, analyzing and documenting the Business Requirements and Technical Requirements from the Business Group and the Technological Group.
    • Captured As-Is Process, designed TO-BE Process and performed Gap Analysis and documented the current state and future state, after understanding the Vision from the Business Group and the Technology Group
    • Facilitating brain storming sessions with the Business Group and the Technology Group.
    • Worked with the Project Lead in setting realistic project expectations and in evaluating the impact of changes on the project.
    • Enhanced techniques in developing and escalating existing technology processes; trained and supported colleagues to continual advancement through improved processes.
    • Coordinating changes and release in the process and ensuring that the mentioned changes are in place.
    • Prepare quality metric updates for executives -Score Card Report
    • Operational Defects Analysis – Debug manual/operator errors, record and analyze to present solutions/recommendations to prevent the same
    • Pool Performance Report & Analysis – Regular In depth analysis on pool level data to ensure the metrics are within limits
    • Pool Health Index Report & Analysis – Maintaining and reporting defects and severity reports from time to time to ensure pool health
    • Weekly data analysis using Pareto charts to identify defects
    • Develop Metrics to measure team & individual utilization
    • Identifying the problem areas and solutions using various data analysis methods like Pareto Analysis, Process Behavior Analysis (PBA) and Fishbone analysis.
    • Working out solutions and coordinating with the functional teams on implementing the same.
    • Reducing/optimizing incoming work load by analyzing data using various data analysis methods.

Certification

  • Business Metrics for data driven companies

    Duke University

    October 2017

  • ITIL V3 Foundation

    APMG

    March 2010

Education

  • Bachelors in computer applications

    PSG college

    March 2006