Salesforce Certified Advanced Administrator passionate about streamlining processes and keeping business intelligence up to date and relevant to the organization’s goals. Excellent communication skills and abilities to work with data, create solutions and offer support. 8+ years Salesforce experience (4 as end user, 4.5 as Administrator).
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Company acquired by Personify Corp. – Nov 2018
• Spearheaded processes supporting the entire Salesforce platform (automation, application integrations, data validation and governance, complex workflow rules, data retrieval, reporting, analytics).
• Designed customized reports and dashboards for all levels of management.
• Created and implemented custom fields, objects, processes and reports that captured accurate metrics for disparate departments.
• Kept abreast of new Salesforce features and functionality and provided recommendations for process improvements.
• Served as subject matter expert for sales team while collaborating with and providing ongoing training for several cross-functional teams (approx. 50 users).
• Created and maintained documentation on processes, policies, application configuration and help related materials for users.
• Served customers and grew existing accounts through inside & outside sales, customer service, marketing, problem resolution, special events, and distribution.
• Researched and identified contacts to build targeted customer lists.
• Increased sales in territory from $1M to $1.3M and GP from $300k to $370k.
• Field Sales Coordinator – 2009. Promoted to Territory Sales Manager – 2011.
• Planned and executed daily/weekly sales meetings and presentations.
• Secured over 200 new customers through a consultative sales approach, maintaining Salesforce and the development of client specific marketing approaches.
• Participated in numerous medical society functions and trade shows.
• Received “FSC of the Year” award in 2010 for influencing highest amount of new business.
• Managed all leasing functions, set appointments, conducted tours, accurately tracked, reported and followed through on all sources to maximize occupancy.
• Assisted the Property Manager in the general administration of the property and performed all related management functions, including approving move-in files, promoting lease renewals, resident relations and collections.
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Graduated Cum Laude
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