Profile of Mary Crozier

Mary Crozier Salesforce Administrator
1 year experience 0 projects worked United States
$40.00 /hr $0 earned

MARY CROZIER

SALESFORCE ADMINISTRATOR

mary@marycrozier.com

843-822-6933

Salesforce Profile: https://trailhead.com/me/mcrozier1

LinkedIn: http://linkedin.com/in/marycrozier

Salesforce Administrator, with experience in streamlining business processes by optimizing production orgs, implementing apps as well as customizing and reinvigorating out of date orgs.  Passionate about creating processes and dashboards that are simple, readily adopted and provide instant access to the data needed.. Uniquely offering a creative perspective with experience in human-centered design thinking as well as product & brand development.

HIGHLIGHTS

* Configurations

   * Financial Services Cloud

      * Relationship management

      * Opportunity & Activity management

      * Designed: Custom Objects, Homepages 

      * Created Reports & Dashboards specific to roles

   * NPSP

* Implementations

    * Implemented an event app for a non-profit organization servicing veterans via    workshops and events; allowing for increased engagement and retention.

   * Implemented V4S (volunteers for Salesforce) for a non-profit wishing to streamline volunteer sign-ups through their website.

   * Implemented Magic Mover app for Lightning upgrade. Created a Sandbox app with tabs to assist the lead consultant with the use of Magic Mover and transfer.

* Production/Dashboard Optimization

   * Executed new dashboard on data to better show Marketing rep activity and ROI for Doctors office.

   * Built reports &  dashboards for a financial services company 

      * Financial Advisors = leads, status, stage, tasks

      * Operations= Leads, Opportunities, Events

      * President = Pipeline by stage,assets, & Location

      * And many more…

* Production Upgrade

 * Upgraded 2 non-profit Production orgs from pre 2013 to current NPSP3 and Lightning environments

* Business Processes 

  * Created processes for project management, lead nurturing and client onboarding

* Product Development & Management

  * Developed Brand and executed website, brand materials and social media platforms that reinforced and supported the brand authority.

* Web Development & Management

   * Designed, implemented and management of multiple websites.

EXPERIENCE

Salesforce Administrator | Freelance  June 19 – Present   

Logical Consulting Group: Financial Services, current project    Configuring new Financial Services Cloud, Customizing Individual & Account relationships, Integrating Web2Lead/Marketing functionality & Salesforce Inbox, Creating Reports and Dashboards for Financial Advisors, Marketing and Leadership. 

Sales Cloud, previous project – Configured report types, mapped fields and implemented Web2Lead

Salesforce Administrator| Pro Bono  March 19 – Present  

National Veteran’s Transition Services, Inc., ongoing – Serves over 2000 Veterans seeking employment post active duty. Cleaning up org from 2013, testing in Sandbox, uninstalling unused Apps and transitioning to Lightning. Future plans include implementing/integrating an event app prior to fall post Lightning transition. (Non-profit Cloud)

Charlotte ToolBank,  Assisted with the upgrade from an org originating in 2012. Following testing in Sandbox, upgraded to NPSP3 in Production and Implemented V4S (Volunteers 4 Salesforce) to include setting up the domain and website integration pages. I also updated the User Interface to include the login page to reflect the Brand (Non-profit Cloud, NPSP upgrade, V4S)

Doctor Office (NDA), Analyzed current reporting to create a more productive and insightful 

Dashboard to reflect Marketing Rep activity & productivity. (Sales Cloud)

CERTIFICATIONS: 

SALESFORCE ADMINISTRATOR

GOOGLE ADS SEARCH 

GOOGLE ANALYTICS INDIVIDUAL QUALIFICATION 

HUBSPOT EMAIL MARKETING

SUPERBADGES:

SALESFORCE APP CUSTOMIZATION

SALESFORCE BUSINESS ANALYST

SKILLS:

CRM

APP IMPLEMENTATION

ORG/DASHBOARD OPTIMIZATION

PROD. UPGRADE/CUSTOMIZATION

BUSINESS PROCESSES

GOOGLE ANALYTICS, GOOGLE ADS

PROJECT MANAGEMENT

BRAND PHOTOGRAPHY

BRANDING, MARKETING

CONTENT STRATEGY, PERSONAS

STORYBOARDING, COPYWRITING

IMAGE EDITING

WEBSITE DESIGN+MANAGEMENT

SOFT SKILLS:

COLLABORATION, LEADERSHIP,

FACILITATING, COMMUNICATION,

TEAM BUILDING

TOOLS:

SALESFORCE

 HUBSPOT, MARKETO, SLACK

 ADOBE SUITE, VIZIO 

GOOGLE SUITE

GOOGLE ADS

AUDACITY, TWISTED WAVE 

SKETCH, INVISION 

FILMIC PRO, MAILCHIMP 

INVISION, WORDPRESS, 

ASANA, AGORAPULSE

BUFFER

EDUCATION:

DIGITAL MARKETING SCIENCE CERTIFICATE,  GREENFIG, 08/29/19

ADX201 COURSE, SALESFORCE, ADMIN 

M.A. FINE ART PHOTOGRAPHY, ACADEMY OF ART UNIVERSITY

B.A. SOCIAL SCIENCES (INTERDISCIPLINARY) UNIVERSITY OF WEST FLORIDA

COMMUNITY/LEADERSHIP:

VETFORCE MILSPOUSES

VETFORCE SAN DIEGO

SALESFORCE MILITARY AMBASSADOR

CODE STUDIED:

HTML , CSS , JAVASCRIPT

Work History (0)

  • There are no activities yet.

Work Experiences

  • Salesforce Administrator Consultant, Contract work

    Logical Consulting Group

    June 2019 - Now

    Financial Services, current project    Configuring new Financial Services Cloud, Customizing Individual & Account relationships, Integrating Web2Lead/Marketing functionality & Salesforce Inbox, Creating Reports and Dashboards for Financial Advisors, Marketing and Leadership. 

    Sales Cloud, previous project – Configured report types, mapped fields and implemented Web2Lead

Certification

  • Salesforce Administrator

    Salesforce

    March 2019