FRANCIS MCCONNELL

Bronxville, New York – (914) 888- 3053

Fmcon1115@hotmail.com

https://www.linkedin.com/in/francis-mcconnell

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OBJECTIVE

I am a recent college graduate as well as PepUp Tech alumni pursuing a career within the Salesforce ecosystem.

I have completed many trails, have earned the Lightning Experience Specialist super badge, and currently studying for the

Salesforce Admin Certification. I am eager to bring a variety of skills I have to offer to my next role.

OTHER SKILLS

● Computers: Salesforce, Microsoft Office, Word, Excel, Access, PowerPoint, Adobe Photoshop, Illustrator, Quick books

● Language: English (fluent), Spanish (fluent)

EDUCATION

PepUp Tech Virtual Bootcamp, Remote/Port Saint Lucie, FL October 2019 – December 2019

Salesforce Admin Student

● Pursuing certification in Salesforce Administration

● Developed user-friendly reports to highlight variances in sale pattern

● Created dashboards to display quota of sales across competing brands

● Created a system of hierarchy to limit users permissions according to organizational roles

● Through Salesforce Einstein, learned about transforming customer relationship management (CRM) with timely

automation, smart predictions, intelligent recommendations to improve customer experience in a customer-to-Business

environment

Salesforce Training: Lighting Experience specialist, Security specialist, App builder, Data migration

SUNY PURCHASE COLLEGE

Bachelor of Science in Communications January 2016- January 2018

EXPERIENCE

Costco Inc. July 2019 – Present

Front End Assistant

● Support management team with customer service by translating for Spanish speaking customers

● Assist disabled members with shopping and explaining products and services

● Manage product restocking and perform routine clean up of the warehouse to ensure safety

Westhab Inc. December 2018 – February 2019

Facility clerk

● Managed tenant complaints and offered excellent customer service to ensure recording accuracy

● Ensured timely maintenance service for over 30 buildings

● Reported work order completions to 4 housing program departments

● Maintained and updated vendor information records through Microsoft Access

VOLUNTEER

Space Gaming Org November 2018 – April 2019

E-Sports Head Coach

● Analyze game recordings to implement training programs to help teammates achieve higher ranks

● Managed team practices, team-building exercises, and weekly game plans

● Set rules and regulations for team behavior and actions

● Train players to compete in Console Gaming League Overwatch tournament

Westchester soccer referee organization September 2010 – Present

Soccer of icial

● Managed communication between soccer association and soccer leagues

● Track, create and report accurate game results

● Train new incoming Referees on rules and regulations